Standard Support Hours:  8AM to 5PM (Mountain Daylight Time) Monday – Friday

  • We are closed for all major holidays
  • All support requests should be made by using the IT support app (Best Method) , emailing, or calling 605-415-4647 and dialing the support prompts (No extension dialing).
  • Non-Urgent requests can be submitted via app or email at anytime


Evening/Weekends/Holidays Urgent Support Procedure (Additional fees and minimums may occur depending on your support agreement)

  1. Log ticket using the IT Support Application or emailing
  2. Dial 605-415-4647 and follow the support prompts for urgent support.
  3. If there is no answer please leave a detailed voicemail and we will return your call as soon as possible.
  4. If you do not get a response within 1 hour please try to call again.
  5. If you do not receive a response to a second attempt email and